Quality, Claims & Refunds Policy

Natural product

Cow dung cakes and powder are natural farm products. Small differences in moisture, colour, texture and size between lots are normal and are not a defect.

Before shipment

On request we share photos or video of the goods and packing before dispatch, and a lab report if one was agreed. You may also appoint an independent inspection agency at your own cost before loading.

How to make a claim

Write to angad@milkcrop.in within 15 days of the goods arriving at the destination port. Include the invoice number, photos or video, and where the claim is about quantity or quality, a report from an independent surveyor.

What is not covered

Damage or change after delivery to you or your agent, poor storage, wetting after delivery, delays caused by the buyer, or a quality expectation that was not written in the PI.

How we settle a valid claim

After checking the claim, we will replace the affected quantity in the next shipment, issue a credit note, or refund the value of the affected quantity. The total will not be more than the invoice value of the affected goods.

Refund of advance payment

If we cancel an order before dispatch, we refund the full advance, less any bank charges. If you cancel after production or packing has started, we refund the advance less the costs we have already incurred.

Samples

Sample and courier charges are not refundable.

Refund timing

Approved refunds are paid by bank transfer to the account the payment came from, normally within 15 working days.